Use one channel. Include the details that matter.

Technical issue

Product name, product version, Windows version, exact error text, and when the problem started.

Order issue

Order ID, Discord username, payment method, and approximate payment time. Never post the license key publicly.

Application

For Obsidian, use the application flow on the product page. Application decisions are returned through Discord.

Feature request

Describe the use case and expected behavior rather than only naming a feature.

Only trust links published on this website or in the official Spiteware Discord. Support will not ask you to post account credentials or a license key in a public channel.