Overview
All products sold by Spiteware are digital software licenses. Due to the nature of digital goods, our refund policy is as follows:
Activated / Used Licenses
No refunds are available once a license key has been activated or used. By activating your license key through the Spiteware Loader, you acknowledge that the digital product has been delivered and consumed. This is in accordance with EU digital content regulations regarding the waiver of the right of withdrawal upon use of digital goods.
Before Activation
If you have purchased a license but have not yet activated it, you may request a refund by contacting us on our Discord server. Refund requests for non-activated licenses will be reviewed on a case-by-case basis.
To request a refund:
- Join our Discord server and open a support ticket.
- Provide your order ID and the Discord username associated with your account.
- A team member will review your request and respond as soon as possible.
Free Products
Free products (such as CS2 Kernel ESP) do not involve any payment and therefore are not eligible for refunds.
Chargebacks
Initiating a chargeback or payment dispute without first contacting us will result in the immediate revocation of all licenses associated with your account and a permanent ban from our services.
Contact
For any refund-related questions, please join our Discord server and open a support ticket. Our team is available to assist with any concerns.