Support

Start with the exact problem.

Use the public checks below before opening a ticket. If the issue involves an order or account, include the identifiers support needs without posting a license key publicly.

Choose the right path

Compatibility
Check the current product version, Windows support, and latest published update before changing local settings.
Activation
Use the license key shown after delivery and follow the current setup instructions supplied with the official loader.
Order or payment
Include the order ID, Discord username, payment method, and approximate payment time in a private ticket.
Refund request
Read the refund policy first. State clearly whether the license has been activated or used.

Before opening a ticket

  1. Check current status

    Confirm that the product is listed as available and that the latest changelog entry does not describe a temporary compatibility issue.

  2. Record the exact message

    Copy the complete error text and note which product, version, and Windows version you are using.

  3. Use a private ticket

    Share order and account details only with the support team. Do not post credentials or license keys publicly.

Check compatibility and status

Account and purchase help

Support can investigate delivery, Discord sign-in, balances, license activation, duplicate payments, and unused-license refund requests. Technical status and release changes remain public in the changelog.

See contact details
Join Discord